The world of Tzu Chi January 2021 (Vol.130)

2021 • 01 14 eature service booths at several locations, including the community tuition centre at PPR Padang Jawa, health clinic at Bukit Kuda and Pelangi Court Apartment. CEO of Tzu Chi KL & Selangor, Echo Chien, was grateful to the community volunteers’ initiative and diligence. In fact, before the launch of the programme, volunteers had made door- to-door visits to some residents and discovered a common need for timely relief aid amongst low- and lower-middle income residents. Media publicity aside, volunteers conducted 172 direct interaction sessions to explain about the programme with the various communities. Volunteer Yong Mun Keat, one of the core team members of the programme, and a community convener for Tzu Chi’s pandemic relief action, joined fellow volunteers in setting up service booths at PPR flats. He said they first requested the Residents’ Association to disseminate news by putting up posters within the flat’s vicinity to publicize the programme. Soon, volunteers were seen disseminating the relief information at schools, police stations, hawker centres, the government clinics and marketplaces. In full compliance with the SOPs, volunteers took temperature measurements, ensured everyone wore mask, used hand sanitizer and maintained social distancing. Besides the need to follow SOPs, internet connection was another issue volunteers had to resolve to enable on-the-spot online applications. Sui San admitted that these were trivial compared to the biggest worry and challenge of securing trust from the Malay It rained when volunteers were manning the counters at a PPR flat. They immediately directed the residents to move inside the building and brought them chairs to sit while waiting for their turns.