The world of Tzu Chi Nov-Dec 2021 (Vol.138)

thoughts and composure, Fong Chuan picked up the phone and called Mrs. Lim. “Madam, I am very sorry just now. I think you have misunderstood Tzu Chi. I am here to apologize. The aid Tzu Chi gives requires certain procedures to ensure that the beneficiary is truly in need before approval is given. I will try my best to help you find a hospital bed.” After hearing this, Mrs. Lim was willing to give up on the aid, but she insisted that Fong Chuan provide a hospital bed within two days. Fong Chuan contacted Tzu Chi charity team leader Lau Foon Mui, who then sought assistance from a Charity Department staff, Ong Lih Yunn. They contacted many people, and finally found a hospital bed on the same day! Relieved, Fong Chuan informed Mrs. Lim of the good news. Surprisingly, when she heard that, she cried on the phone, releasing her pent-up emotions, and could not stop thanking Fong Chuan. “I am really stressed out! I lost my income and my brother was hospitalized at this time, I had no one around to help me. I was about to collapse!” Fong Chuan felt sorry for her, and reassured her that the hospital bed would be delivered to their house in time. This time, without Fong Chuan’s request, Mrs. Lim took the initiative to provide information and put her trust in him. Later, Fong Chuan personally delivered the hospital bed to their home. During the follow-up care for the family, he learned that Mrs. Lim is a single mother. Her tough front was her defensive shield from her feeling of helplessness to protect and support the family. “Even the strongest people have times when they need care and help, and I am glad I attend Master Cheng Yen’s Dharma talks at dawn regularly. Although I felt aggrieved at that time, I felt I had to apologize to her. A shift in mindset had turned a negative affinity into a positive one, and also enabled us to provide timely assistance. I believe that as long as we have a sincere and loving attitude, and are willing to walk in someone else’s shoes, the other party will definitely feel our sincerity.” Fong Chuan is determined to follow the Bodhisattva Path for life after life. The incident is a poignant reminder that when interacting with people on behalf of Tzu Chi, he must put aside his ego, focus on the work and organization, and not wallow in his personal emotions. Extending a Helpline of Hope TZU CHI 138 09